Legal

Privacy Policy

How Warah collects, uses, shares and protects personal information across our website, software and apps.

Last modified: April 13, 2025

This Privacy Notice (“Notice”) describes how Warah Integrated Solutions Company S.P.C. (“Warah,” “we,” “our,” or “us”) collects, uses, discloses, and protects personal information in connection with our services, including our website, software, and mobile applications (collectively, the “Services”).

1. What This Privacy Notice Covers

This Notice applies to personal information collected about:

Prospective and current Warah customers
Admin users of customer accounts
Website and mobile app users
Business-to-business contacts
Employment applicants to Warah

This Notice does not apply to individual employees of Warah customers. If you are an employee of an organization that uses Warah, please refer to your employer’s privacy policy.

2. What Personal Information We Collect

We may collect:

Contact details (e.g., name, email, phone)
Business information (e.g., company name, job title)
Login credentials (for admin users)
Communications (emails, messages, call recordings)
Location data (as permitted)
Website and usage data (via cookies and analytics tools)

We do not knowingly collect data from children under 13 years of age.

3. How We Collect Your Personal Information

We collect information:

Directly from you (e.g., account creation, contact forms)
Automatically via your browser or device (e.g., IP address, cookies)
From third parties (e.g., marketing partners or integrations)

4. Cookies and Similar Technologies

Warah uses:

Essential cookies for core functionality
Functional cookies to improve performance
Analytics cookies (e.g., Google Analytics)
Advertising cookies for retargeting and personalized ads

Cookie preferences may be managed via your browser or our site’s cookie settings panel.

We employ industry-standard security measures to safeguard your data from unauthorized access, alteration, disclosure, or destruction. Despite these efforts, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. How We Use Your Personal Information

We use personal information to:

Provide and improve our Services
Create and manage user accounts
Communicate for service or promotional purposes
Customize user experience
Ensure security and prevent fraud
Comply with legal obligations

We process personal information based on consent, contract performance, legal obligations, or legitimate interest, as applicable.

We may share your information with:

Service providers (e.g., hosting, analytics, customer support)
Business partners or resellers (with consent)
Legal authorities (if required by law)
In connection with business transfers (e.g., mergers or acquisitions)

7. Data Retention

We retain personal data as long as needed to fulfill the purpose for which it was collected, to comply with legal obligations, or to resolve disputes. Data is securely deleted when no longer needed.

8. How We Protect Your Information

We implement physical, technical, and administrative safeguards such as:

SSL encryption
Access controls
Data minimization and role-based access

However, no system is completely secure. Users should maintain secure passwords and report suspicious activity.

9. Your Privacy Rights

Depending on your jurisdiction, your rights may include:

Access, correction, or deletion of personal information
Objecting to or restricting processing
Data portability
Withdrawal of consent
Lodging complaints with supervisory authorities

Requests can be submitted via email or our online request form.

10. Communications and Preferences

We may contact you via email, phone, or text for:

Service-related updates (mandatory)
Marketing or promotional communications (opt-out available)

To unsubscribe, use the link in our communications or contact us.

11. Third-Party Links and Integrations

Our Services may include links or integrations with third parties. We are not responsible for their privacy practices. Please review their respective privacy policies before engaging with them.

12. International Transfers