Privacy policy
Last modified: April 13, 2025
This Privacy Notice (“Notice”) describes how Warah Integrated Solutions Company S.P.C. (“Warah,” “we,” “our,” or “us”) collects, uses, discloses, and protects personal information in connection with our services, including our website, software, and mobile applications (collectively, the “Services”).
1. What This Privacy Notice Covers
This Notice applies to personal information collected about:
Prospective and current Warah customers
Admin users of customer accounts
Website and mobile app users
Business-to-business contacts
Employment applicants to Warah
This Notice does not apply to individual employees of Warah customers. If you are an employee of an organization that uses Warah, please refer to your employer’s privacy policy
2. What Personal Information We Collect
We may collect:
- Contact details (e.g., name, email, phone)
- Business information (e.g., company name, job title)
- Login credentials (for admin users)
- Communications (emails, messages, call recordings)
- Location data (as permitted)
- Website and usage data (via cookies and analytics tools)
We do not knowingly collect data from children under 13 years of age.
3. How We Collect Your Personal Information
We collect information:
- Directly from you (e.g., account creation, contact forms)
- Automatically via your browser or device (e.g., IP address, cookies)
- From third parties (e.g., marketing partners or integrations)
4. Cookies and Similar Technologies
Warah uses:
- Essential cookies for core functionality
- Functional cookies to improve performance
- Analytics cookies (e.g., Google Analytics)
- Advertising cookies for retargeting and personalized ads
Cookie preferences may be managed via your browser or our site’s cookie settings panel.
We employ industry-standard security measures to safeguard your data from unauthorized access, alteration, disclosure, or destruction. Despite these efforts, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. How We Use Your Personal Information
We use personal information to:
- Provide and improve our Services
- Create and manage user accounts
- Communicate for service or promotional purposes
- Customize user experience
- Ensure security and prevent fraud
- Comply with legal obligations
We process personal information based on consent, contract performance, legal obligations, or legitimate interest, as applicable.
6. Sharing Your Personal Information
We may share your information with:
- Service providers (e.g., hosting, analytics, customer support)
- Business partners or resellers (with consent)
- Legal authorities (if required by law)
- In connection with business transfers (e.g., mergers or acquisitions)
7. Data Retention
We retain personal data as long as needed to fulfill the purpose for which it was collected, to comply with legal obligations, or to resolve disputes. Data is securely deleted when no longer needed.
8. How We Protect Your Information
We implement physical, technical, and administrative safeguards such as:
- SSL encryption
- Access controls
- Data minimization and role-based access
However, no system is completely secure. Users should maintain secure passwords and report suspicious activity.
9. Your Privacy Rights
Depending on your jurisdiction, your rights may include:
- Access, correction, or deletion of personal information
- Objecting to or restricting processing
- Data portability
- Withdrawal of consent
- Lodging complaints with supervisory authorities
Requests can be submitted via email or our online request form.
10. Communications and Preferences
We may contact you via email, phone, or text for:
- Service-related updates (mandatory)
- Marketing or promotional communications (opt-out available)
To unsubscribe, use the link in our communications or contact us.
11. Third-Party Links and Integrations
Our Services may include links or integrations with third parties. We are not responsible for their privacy practices. Please review their respective privacy policies before engaging with them.
12. International Transfers
Depending on your jurisdiction, your rights may include:
- Access, correction, or deletion of personal information
- Objecting to or restricting processing
- Data portability
- Withdrawal of consent
- Lodging complaints with supervisory authorities
Requests can be submitted via email or our online request form.
13. Changes to This Privacy Notice
We may update this Notice periodically. Material changes will be communicated via email or a notice on our website. Your continued use of the Services implies consent to updated terms.
14. Contact Us
For privacy questions, requests, or complaints, please contact:
Warah Integrated Solutions Company S.P.C.
Email: [email protected]
Phone: +(965) 91102026
Address: Floor 14th, City Tower, Khaled Bin Al Waleed Street, Sharq, Kuwait City, Kuwait